During the initial stages, the Capacity Manager must create the Technology Capacity Management Procedures by tailoring
Capgemini’s standard procedures. Tailoring guidelines are used to tailor the standard processes to meet the needs of
specific Client and/or Service Engagement.
Technology Capacity Management Procedure must cover how the support requests for technology capacity received from other
streams should be managed and resolved by Capacity Manager. It must include how the technology capacity data should be
monitored and analyzed for optimization and improvements identification and reported to relevant stakeholders, etc. The
Capacity Manager must identify and engage stakeholders and finalize the organization structure. Roles and responsibility
should be agreed. The required skill set and training needs for Technology Capacity Management must be identified at this
stage and documented. Capacity Manager must understand the how the measurements for Technology Capacity Management will be
defined and performance will be tracked and reported.
The Technology Capacity Procedures would ensure that the team and the stakeholders understand the process involved and
expectations from Technology Capacity Management process. These procedures must get updated whenever the Client
requirements change or when there is change in the standard process.
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